A print is a reproduction of an original piece of art using a high resolution image printed onto smooth top quality paper. An original painting is a one-of-a-kind piece of art that has been hand painted, using either acrylic or oil paint and will have a textured finish. A commission is a unique piece requested by an individual or business, with specifications and personalisations to fit a certain brief. Commissions are original works and can not be replicated or made into prints.
Payments
What payment methods do you accept?
We accept Paypal/ / Square
Are deposits refundable?
No, all deposits are non refundable after 24 hours.
Orders
Can I cancel my order?
Under the consumer protection you have the right to cancel your order. In order to cancel an order you must first email with your cancellation request at info@emmakennycreative.co.uk Once this has been processed, you will then receive an email confirming your cancellation.
Can I amend my order after it has been placed?
We try our hardest to process and dispatch orders as quickly as possible, however if you decide you want to amend your order, please email us at info@emmakennycreative.col.uk and we will try our best to resolve your desired amendment.
Where is my order confirmation?
Once you have placed your order, you should receive an email confirmation to the email address provided to us when placing your order.
Can I track the status of my order?
Once you place an order, we will then email you to inform you when your order has been dispatched, with an expected delivery date.
Under the consumer protection you have the right to cancel your order, until the point in which it is shipped. In order to cancel your order you must first inform us by sending an email to info@emmakennycreative.co.uk Please note that this must be within 48 hours of your purchase. Once this has been noted, you will then receive an email confirming your cancellation. You will then be refunded the full amount including shipping charges, minus a £1 administration fee.
Refunds
Unfortunately we are unable to process any refunds unless the item is defected or damaged. In this case please email info@emmakennycreative.co.uk within 14 days or purchase.
Complaints
If you have any queries or problems regarding your product you should email us at info@emmakennycreative.co.uk and inform us about the problem.
We may request to see images of any faults you may have.
See our privacy policy for information on how we use your data.